Albena contacts+359 700 12 110 (at the price of a standard phone call) 8:30-17:30 Mon - Sat

Search hotels

1 room; -- nights
over 12 y.o.
2 to 12 y.o.

Subscribe for newsletter

General Terms For Direct Reservations Of ALBENA JSCo


Reservation and Accommodation

The pressent conditions for direct reservations require Albena PLC to provide requested and paid reservation by the client according to the client's reservation data provided for: client's name, hotel, period, number of nights, number of adults and children, price per night.

The "Remark" field in the booking form is not mandatory for Albena PLC and all client's wishes filled in the field will be satisfied only if possible.

Only children under 12 years old will be accepted as children on the date of arrival. Children under 2 years of age are not marked as such in the booking form. Information about this must be noted in the comment at the end of the reservation.

Price and Payment

The prices on the Albena PLC website are gross, including 9% VAT, community tax and insurance (more about the insurance conditions can be read here - Tourist insurance). The total amount due from the customer is automatically calculated, depending on the number of days, the number of adults and children and the actual price offer for the corresponding hotel.

Albena JSCo reserves the right to change the prices and special offers on its website depending on the demand and available vacancies. For already made, verified and paid reservations, the amount due will not change regardless of the new bids submitted.

By making an online reservation, it is necessary to pay the total amounts shown at the end of the booking process. Payment must be made using the payment methods listed below as it is shown in the reservation term.

Cancellation and reservation changes

In case of cancellation, non-use of the entire period or changes of an already paid online reservation by the client, Albena PLC shall refund the amount paid on request by charging a penalty depending on the dates of the stay:

Period: 08.06.2019 - 13.09.2019 (inclusive) - Cancellations without penalty are made within 14 days before the date of accommodation. After this period, a penalty of 1 night is payable for the hotel.

Period: until 07.06.2019 (inclusive) and from 14.09.2019 (inclusive) - Cancellations without penalty are made within 7 days before the date of accommodation. After this period, a penalty of 1 night is payable for the hotel.

In case of non-appearance of the guest at the hotel and non-use of the reservation, he owes the amount of 2 nights for the room as a penalty. The remaining amount can be refunded. 

Upon reimbursement, all translation costs (bank charges, etc.) are charged to the client.

In case of unexpected circumstances requiring cancellation or change of the reservation, it is necessary to provide the relevant documents or evidence. The reimbursement of the amount paid is then negotiated.

Upon reimbursement amount with credit or debit card on services contracted and performed by us, this will be done by us through a transaction on the card with which the payment was made.

Types of payments

The payment can be made in 2 different ways:

The amounts mentioned during the online reservation will be automatically withdrawn from your card at the end of the payment process. 

1.       By the electronic payment systems of EPAY.BG and PAYPAL.COM

For these payments, the amount is received by the service site and after successful payment, it guarantees your reservation. Albena PLC receives no credit or debit card details.

2.       By bank transfer

Payment of the full amount must be made in reservation term. As a reason for payment, it is mandatory to write the reservation number.

Bank Transfer requires the amount to be paid within the negotiated days after receiving your reservation to the following bank account  (in EUR):
Swift Code: UNCRBGSF
IBAN: BG47 UNCR 9660 14AL BENA 03
Beneficiary: Albena AD


In case you are prevented from paying the amount for an online reservation, please inform us by e-mail: or by phone: +359 579 62327. In case of non-observance of this condition, Albena PLC is in the right to look for liability and forfeit for booked and unpaid reservation!

Albena PLC and our website apply complete technical and organizational measures to protect the data provided against accidental our willful manipulation, loss, destruction and access by unauthorized people. Our security measures are continually improving, in touch with the technological developments. The information transmission in the global network, however, always presents risks. For best security results, consumer behavior is also important.

More information you can find here - Albena JSCo Rules for the Personal Data Protection on the Internet.

If you want to receive email newsletters with the most interesting offers from Albena Holiday village you can request it here.

The present terms are valid for all the reservations made through Callcenter and from the following websites:,,

Please address your questions concerning online reservations on e-mail: or call at phone: +359 579 62327, +35970012110

To continue with the reservation process you have to confirm below that you are aware and you agree with the present GENERAL TERMS FOR ONLINE RESERVATIONS OF ALBENA JSCo

About US:

Company: Albena JSCo.
Address: Bulgaria, 9620, Albena Resort , Administration Building, office 206
Company ID: 834025872

Phone: +359 579 62327

Last update 29.01.2019


Which of the following is the most important for you when you choose hotel in Albena ?