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Cookies are small text files that can be used by websites to make a user`s experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Privacy policy

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General terms of use and protection of personal data

”Albena” JSCo takes the responsibility for protection of the inviolability of personal data in case, that consumers provide personal information on the website or use our online services.
Albena reserves the right to extend and modify features, terms and products on this website, as all alterations will be promptly published on the site.
By accessing this site and the bookings you make on it, you accept that you are aware of and agree with the terms below.

Types of Information we collect
When you use our online services and create a profile in the system, we collect your personal information that you voluntarily provide, such as your name, address, date of birth, telephone, e-mail address.
Personal data is processed and used by Albena in strict compliance with the requirements of the Law for Protection of Personal Data and other applicable provisions.
You are not required to provide this information, but in this case we will not be able to provide the relevant services.

Information concerning credit card data
Albena keeps and protects submitted information about credit card details.
When choosing a payment by credit card through the virtual POS terminal at United Bulgarian Bank, the card details are only available to the bank.
In order to protect you from abuse when paying with your Visa or MasterCard, we apply the best practices recommended by the international card organizations:
Security at the introduction and transmission of card data is provided by using of SSL protocol in order to encrypt the connection between our server and the payment page of our servicing bank.
The authenticity of your card is checked by introducing a security code (CVV2).
In addition, in order to identify you as a cardholder, the billing server for e-commerce of our servicing bank supports authentication schemes of international card organizations, such as Verified by VISA and MasterCard SecureCode in case that you are registered to use them. 
Albena may disclose personal information if required by law or is necessary to protect and defend the rights, property or personal safety of the resort and its site, as well as users of the Web Site and customers of our services.

With whom do we share your information?
Albena DO NOT share, sell or rent your personal information to third parties.
Albena may disclose personal information if required by law or is necessary to protect and defend the rights, property or personal safety of Albena and its site, users of the Web Site and customers of our services.
Security
For Albena, the security and protection of customer data is of great importance. We take care to protect the confidentiality of your personal data. Avoid accessing our online services from publicly accessible computers. Do not save your username and password on your web browser.
Use secure passwords: It is advisable to use longer passwords consisting of eight or more characters, representing a combination of letters, numbers and symbols. If you suspect that someone has learned your username and / or password, change them immediately. Do not reveal to anyone your username and password.

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